IT Managed Services

Local, remote and web-based managed services to augment your business services.

Managed Standard Meeting Rooms Systems

$40.64 / USD

Monthly

$0 Setup Fee

Managed Standard Meeting Rooms Systems
Hardware management including ongoing configuration, software and firmware patching and monitoring.

⚡Hardware and Software Management: Managing the installation, configuration, and maintenance of standard equipment like projectors, screens, audio systems, and conferencing tools.

⚡Technical Support: Providing ongoing technical support for any issues or troubleshooting requirements related to meeting room systems.

⚡Upgrades and Updates: Ensuring that all systems are regularly updated with the latest software versions and hardware improvements to maintain functionality and security.

⚡Monitoring and Optimization: Monitoring the performance of the systems to identify any potential issues and optimize the setup for efficient and seamless meetings.

Managed Advanced Meeting Room Systems

$81.28 / USD

Monthly

$0 Setup Fee

These systems often include state-of-the-art audiovisual equipment, integrated communication tools, and streamlined management protocols to ensure consistent and efficient functionality across multiple meeting spaces

⚡AV Equipment: High-quality audio and video systems, including displays, projectors, microphones, speakers, and cameras for seamless presentations and communication.

⚡Unified Communication Tools: Integration of software and hardware for video conferencing, screen sharing, and collaboration platforms to facilitate remote and in-person meetings.

⚡Centralized Management: Remote monitoring and control systems to manage settings, updates, and troubleshooting across various meeting rooms from a central administrative interface.

⚡Standardized Setup: Consistent configuration and layout across different meeting spaces to provide users with a familiar and efficient environment for conducting meetings.

⚡Advanced Connectivity: Reliable and high-speed network connections to support various devices and ensure smooth communication and collaboration during meetings.

StackPath CDN

$15.58 / USD

Monthly

$0 Setup Fee

Distribute your website's or application's content across multiple servers strategically positioned in different geographical locations.

⚡Global Reach: StackPath has a vast network of edge servers distributed worldwide, allowing for quick and reliable content delivery to users regardless of their location.

⚡Accelerated Content Delivery: By caching content closer to end-users, it reduces latency and speeds up the delivery of web pages, images, videos, and other media.

⚡Security Measures: StackPath CDN offers security features like DDoS (Distributed Denial of Service) protection, web application firewall (WAF), and secure socket layer (SSL) to protect against various online threats and attacks.

⚡Customization and Control: It provides granular control over caching configurations, allowing customization of cache settings based on specific content requirements.

⚡Analytics and Reporting: StackPath CDN offers insights into traffic patterns, performance metrics, and usage statistics to help optimize content delivery strategies.

Managed Wireless Access Point

$8.77 / USD

Monthly

$0 Setup Fee

This service allows us to provide configuration management and support of a Unifi Managed Access Point within a clients' environment. The service includes

⚡Device uptime monitoring (All network devices)

⚡Device performance monitoring (All network devices)

⚡Device updates and configuration changes (All network devices)

⚡Link failover monitoring (Routers)

⚡Threat analysis and monitoring (Firewalls)

⚡Configuration changes (All network devices)

Managed Network Switch

$43.64 / USD

Monthly

$0 Setup Fee

This service allows us to provide configuration management and support of a Unifi Managed Network Switch within a clients' environment. The service includes

⚡Device uptime monitoring (All network devices)

⚡Device performance monitoring (All network devices)

⚡Device updates and configuration changes (All network devices)

⚡Link failover monitoring (Routers)

⚡Threat analysis and monitoring (Firewalls)

⚡Configuration changes (All network devices)

Managed Router-Firewall

$63.96 / USD

Monthly

$0 Setup Fee

This service allows us to provide configuration management and support of a Unifi Managed Router/Firewall within a clients' environment. The service includes

⚡Device uptime monitoring (All network devices)

⚡Device performance monitoring (All network devices)

⚡Device updates and configuration changes (All network devices)

⚡Link failover monitoring (Routers)

⚡Threat analysis and monitoring (Firewalls)

⚡Configuration changes (All network devices)

Managed Network Controller

$30.09 / USD

Monthly

$0 Setup Fee

This service allows us to provide configuration management and support of a Unifi Managed Network Controller within a clients' environment. The service includes

⚡Device uptime monitoring (All network devices)

⚡Device performance monitoring (All network devices)

⚡Device updates and configuration changes (All network devices)

⚡Link failover monitoring (Routers)

⚡Threat analysis and monitoring (Firewalls)

⚡Configuration changes (All network devices)

Managed Printer (Small)

$16.55 / USD

Monthly

$0 Setup Fee

A small printer is considered a small desktop printer or small consumer or business multi-function device.
This service allows us to provide configuration management and support of a printer within a clients' environment. The service includes

⚡Printer Hardware: Providing the necessary printers suited for small business needs, which may include compact and efficient printers capable of handling small to medium-sized print volumes.

⚡Installation and Setup: Setting up the printers, configuring them to the network, and ensuring they function seamlessly within the business environment.

⚡Maintenance and Support: Regular maintenance, troubleshooting, and repairs as needed to keep the printers operational. This might involve remote monitoring or on-site support.

⚡Supply Management: Managing printer supplies such as ink or toner cartridges, ensuring they are well-stocked and replaced when necessary.

⚡Usage Monitoring and Reporting: Tracking print usage, providing reports on printing activities, and implementing cost-control measures if required.

Konica BizHub C258 Printer (Refurbished)

$0 / USD

Monthly

$206.19 Setup Fee

This service includes the supply and installation of a refurbished Konica C258 printer.
Service Charges
Black Impressions = $0.003 per impression (ex GST)
Colour Impressions = $0.03 per impression (ex GST)

⚡Seamless Installation: The service includes professional installation, guaranteeing a hassle-free setup process. This ensures that the printer is integrated smoothly into the office environment, minimizing downtime and disruptions.

⚡Flexible Payment Structure: Businesses pay only for what they use. The per-impression pricing model means there are no upfront costs for the printer, allowing companies to allocate their budget more efficiently and scale printing costs based on actual usage.

⚡Managed Service Support: Alongside the printer supply and installation, this service likely includes ongoing management and maintenance. Businesses can benefit from IT support, maintenance, and troubleshooting as part of the service, reducing the burden on in-house IT resources.

WordPress Website Migration (Complex)

$69.73 / USD

One Time

$0 Setup Fee

Moving your WordPress site can seem like an impossible task if you're not a technical person. Guess what? It's not that hard if you know what you're doing. Whilst we provide some guidance to our clients, if you want someone else to deal with it, our technicians can do it for you!

⚡Minimal Downtime: We aim for minimal disruption during the migration process, ensuring that your website remains operational throughout the transition.

⚡Expert Guidance or Full Service: We empower you with guidance if you prefer a DIY approach. But if you'd rather leave it to the pros, our technicians will handle every aspect of the migration for you.

⚡Technical Proficiency: Our technicians are adept at handling complex migrations, ensuring all data, themes, plugins, and configurations are meticulously transferred without glitches.


* This service is charged per WordPress website you wish to move.

Managed Printer (Large)

$36.87 / USD

Monthly

$0 Setup Fee

A large printer is considered a large multi-function printer used as a primary or central office printer.
This service allows us to provide configuration management and support of a printer within a clients' environment. The service includes

⚡Printer Hardware: Providing the necessary printers suited for small business needs, which may include compact and efficient printers capable of handling small to medium-sized print volumes.

⚡Installation and Setup: Setting up the printers, configuring them to the network, and ensuring they function seamlessly within the business environment.

⚡Maintenance and Support: Regular maintenance, troubleshooting, and repairs as needed to keep the printers operational. This might involve remote monitoring or on-site support.

⚡Supply Management: Managing printer supplies such as ink or toner cartridges, ensuring they are well-stocked and replaced when necessary.

⚡Usage Monitoring and Reporting: Tracking print usage, providing reports on printing activities, and implementing cost-control measures if required.

Migrate Files to OneDrive/SharePoint

$36.87 / USD

One Time

$0 Setup Fee

Getting access to OneDrive/SharePoint is a fantastic feature that gives you access to your files from anywhere on any compatible device. However most users don't properly migrate their data across once they have the feature available to them.
We offer a managed service that ensures all of your files are brought across to OneDrive/SharePoint properly for you.

⚡Professional Management: Our experts oversee the entire migration process, ensuring a hassle-free transfer for all your files.

⚡Comprehensive Transfer: We ensure all your files, documents, and folders are accurately moved to OneDrive/SharePoint, preserving file structures and integrity.

⚡Minimal Disruption: We aim for minimal disruption to your workflow during migration, allowing you to continue business operations smoothly.

* This services is charged per users files being migrated.

Wordpress Website Migration (Simple)

$36.85 / USD

One Time

$0 Setup Fee

Moving your WordPress site can seem like an impossible task if you're not a technical person. Guess what? It's not that hard if you know what you're doing. Whilst we provide some guidance to our clients, if you want someone else to deal with it, our technicians can do it for you!

⚡Simple Transition: We streamline the migration process for you, making it easy to move your website hassle-free.

⚡Flexible Assistance: Get expert guidance for a do-it-yourself approach or let our team handle every aspect of the migration for you.

⚡Seamless Execution: Our skilled professionals ensure a smooth transfer of all your website elements data, themes, plugins, and configurations without disruptions.


* This service is charged per WordPress website you wish to move

SSL Certificate Installation

$20.31 / USD

One Time

$0 Setup Fee

SSL Certificate is super important to protect the content and interactions on your website. Whilst we provide some guidance around installing and managing these, not every client is comfortable with doing this type of work.
Our SSL Certificate Installation allows our technicians to complete the SSL certificate request and installation service for you.

⚡Focused Service: This service is priced per certificate you wish to purchase, providing transparent and tailored pricing.

⚡Professional Setup: Our technicians take care of the entire SSL certificate request and installation process, guaranteeing a secure setup without the hassle.

* This service is charged per certificate you wish to purchase.

Email Migration to Office 365

$36.85 / USD

One Time

$0 Setup Fee

With mail being such a critical part of most small business operations along with the added complexity of business contacts, calendars, notes etc, you want to make sure you get it right when you decide to move.
This Email Migration service has our technicians migrate your email for you*.

Whilst we provide information to clients about how to migrate their mail to Office365, not everyone wants to go through that process alone - this service takes that complexity our of your hands and lets us do it for you.

* This services is charged per mailbox being migrated.

Onsite Server Managed Services

$131.87 / USD

Monthly

$0 Setup Fee

This mid-level management plan enables you to get access to expert support with your on-site server.

⚡The service includes server uptime monitoring (24x7)

⚡Resource utilisation monitoring for CPU, RAM, Disk Usage (24x7)

⚡Regular updates and patches, and package/software installation.

EC2 Managed Services - Starter

$49.39 / USD

Monthly

$0 Setup Fee

This entry-level management plan enables you to get access to expert support with your AWS EC2 server.

The service includes:

⚡24x7 Server Uptime Monitoring: Stay assured with round-the-clock monitoring, ensuring your server stays operational and responsive at all times.

⚡Regular Updates and Patches: We handle the critical task of applying necessary updates and patches, keeping your server secure and up-to-date with the latest software enhancements.

Our Starter Package is designed to offer fundamental support, ensuring the stability, security, and performance of your AWS EC2 server. Experience peace of mind as our experts take care of your server management needs.

EC2 Managed Services - Pro

$104.56 / USD

Monthly

$0 Setup Fee

This mid-level management plan enables you to get access to expert support with your AWS EC2 server.

The service includes:

⚡Optimized Performance: Elevate your server's performance with fine-tuning and optimization tailored to your business needs. Our Pro package ensures your AWS EC2 operates at its peak efficiency.

⚡Advanced Security: Protect your server with robust security measures and proactive monitoring against potential threats. We implement and maintain the highest security standards to safeguard your data.

⚡Real-time Monitoring: Benefit from 24x7 monitoring of server uptime and resource utilization (CPU, RAM, Disk Usage), ensuring your server operates smoothly without interruption.

⚡Seamless Maintenance: Stay updated and secure with regular updates, patches, and hassle-free installation of necessary software packages, handled by our experts.

Remote Helpdesk Service (Pro)

$85.25 / USD

Monthly

$0 Setup Fee

Assistance with your computer software:
⚡ Application installation and configuration
⚡ Email troubleshooting
⚡ Advanced support for Office 365 products and services
⚡ Teams telephony changes and configuration
⚡ Proactive maintenance and updates of end-user computers
⚡ 24x7x365 coverage (excluding scheduled public holidays)
⚡ Dedicated 1300 number for Priority Support
⚡ Inbound SMS ticket support

It's important to have someone you can rely on when you need a hand.
Our Complex Helpdesk is a great start for you on this journey. The service* provides you with a remote IT help desk to call on and get help when and where you need it.
The service includes
Mac / PC / iOS / Android - Supported Operating Environment
Team Viewer - Remote Support Tools Used

TeroxLab customers using any of our other services. The services is charged per user per month. If an investigation yields a result that is deemed to be hardware related or you are using unsupported software, we will advise you on what course of action to take but we may not be able to resolve the matter for you.

Remote Helpdesk Service

$46.01 / USD

Monthly

$0 Setup Fee

Assistance with your computer software:
⚡ Application installation and configuration
⚡ Email troubleshooting
⚡ Advanced support for Office 365 products and services
⚡ Teams telephony changes and configuration
⚡ Proactive maintenance and updates of end-user computers
⚡ 24x7x365 coverage (excluding scheduled public holidays)


It's important to have someone you can rely on when you need a hand.
Our Complex Helpdesk is a great start for you on this journey. The service* provides you with a remote IT help desk to call on and get help when and where you need it.
The service includes
Mac / PC / iOS / Android - Supported Operating Environment
Team Viewer - Remote Support Tools Used

TeroxLab customers using any of our other services. The services is charged per user per month. If an investigation yields a result that is deemed to be hardware related or you are using unsupported software, we will advise you on what course of action to take but we may not be able to resolve the matter for you.

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