Teroxlab Portal - Privacy Policy

At Teroxlab, we’re committed to addressing both complex and essential challenges of the cloud. That’s why we provide intelligent technology, expert consultancy and unlimited technical support at no extra cost to our customers.

To learn more about how we can help you, get in touch.

1. Introduction

Teroxlab International, including its subsidiaries and affiliates (“Company”, “Teroxlab“, “us“, “we”, “our”), is committed to protecting the privacy of anyone who accesses, uses, or registers to our Services (defined below). We have published this Privacy Policy (“Policy“) to outline our practices with respect to collecting, using, and disclosing your information when you use our Services.

We encourage you to carefully read these terms and Policy before using our Services. This Policy does not apply to our employees. That information is covered under our Employee Privacy Policy.

Our Services may be connected by “hyperlinks” to other third-party’s sites. We are not responsible in any way for the privacy practices on other third-party’s sites and advise you to review the privacy policies on those linked sites before using them.

2. Our Services

The Company provides various products and services for entities, including consulting on building and operating complex large-scale distributed systems, developing machine learning models, and setting up big data solutions such as Google Cloud, AWS and Microsoft Azure. In addition, the Company operates the website https://www.teroxlab.com/ (“Website“).

The products and services mentioned herein, together with the Website, are referred to as “Services“. This Policy applies to the information we collect from anyone who uses, accesses, or interacts with our Services (“Users“). Accessing, browsing, or using our Services indicates that you have both read and accepted this Policy. You cannot access, browse, or use our Services if you do not accept this Policy.

3. What types of data do we collect?

We collect two types of data from you: Personal Data (“Personal Data“) and Non-Personal Data (“Non-Personal Data”). Personal Data means any information which may potentially allow your identification within reasonable means (for example, email address or name). Non-Personal Data, by contrast, means any information that does not relate to an identified or identifiable natural person. This may include, for example, your aggregated usage information and technical information transmitted by your device (for example, the device you use, the type of browser and operating system your device uses, language preference, access time, etc.). This section sets out how and when we collect those types of data from you.

1. Identification information

When you visit our Website, we might have access to the Personal Data you provided us with. This includes, for example, your IP address or your email address. If you register through Google+ or Microsoft, we may also receive certain details, such as your profile name, profile photo, and other social account details.

2. Communication information When you fill out a form, or contact us via our “Contact Us” page, we collect the Personal Data you provided to us. This includes your name, email address, company name, country of origin, and any other information you chose to provide to us.

3. Usage information

When you visit our Website, we collect technical information about your interaction with our Services. Such information may include geolocation data, IP address, unique identifiers (e.g., MAC address and UUID) as well as other information which relates to your activity through the Services. We may also utilize Tracking Technologies (defined below), as further described in section 4 below.

4. Our use of Tracking Technologies

When you visit or access our Services, we use cookies, pixels, beacons, local storage and similar tracking technologies (“Tracking Technologies“). These allow us to automatically collect information about you, your device, and your online behavior, in order to enhance your navigation in our Services, improve our Services’ performance, perform analytics, customize your experience and offer you, for example, tailored content and advertisements that better correspond with your interests.

1. What types of Tracking Technologies do we use?
When you use or access our Services, we use the following categories of Tracking Technologies:

(a) Strictly Necessary Tracking Technologies: these Tracking Technologies are automatically placed on your computer or device when you access our Services or take certain actions on our app or Website. These Tracking Technologies are essential to enable you to navigate around and use the features of our Services.

(b) Tracking and Advertising Tracking Technologies: these Tracking Technologies (which include, for example, Twitter Advertising) collect information about your browsing habits in order to make advertising more relevant to you and your interests. The Tracking Technologies remember the websites you visit and that information is shared with other parties such as advertisers and/or publishers. Publishers, advertisers, and third-party ad networks may also utilize Tracking Technologies or similar technologies to deliver ads and monitor the performance of such ads. The collection of information through Tracking Technologies by such third parties will be governed by their own privacy policies/cookies policies and principles, which the Company does not control;

(c) Functionality Tracking Technologies: these Tracking Technologies allow our Services to remember choices you make (such as your language) and provide enhanced and personalized features. For example, these Tracking Technologies are used for authentication (to remember when you are logged-in) and support other features of our Services; and

(d) Performance Tracking Technologies: these Tracking Technologies collect information about your online activity (for example the duration of your visit on our Services), including behavioral data and content engagement metrics. These Tracking Technologies are used for analytics, research and to perform statistics (based on aggregated information).

2. How and by whom Tracking Technologies are stored on your device?
We store Tracking Technologies on your device when you visit or access our Services (for example, when you are visiting our websites) – these are called “First Party Tracking Technologies”. In addition, Tracking Technologies are stored by other third parties (for example, our analytics service providers, business partners, and advertisers), who run content on our Services – these are called “Third Party Tracking Technologies”. Both types of Tracking Technologies may be stored either for the duration of your visit on our Services or for repeat visits.

3. How can you manage your Tracking Technologies?
There are various ways in which you can manage and control your Tracking Technologies settings. You can change your preferences using our cookies settings tool and/or opt-in when a pop-up is showing (however, please note that these tools may differ based on jurisdiction). Other methods of managing your Tracking Technology preferences includes: changing your browser settings to send a “Do-Not-Track” signal. In such a case, your browser will send us a special signal to stop tracking your activity; you may also install a browser extension, such as Disconnect or Ghostery, to block third party tracking cookies on our Website. However, please note that certain features of the website may not work properly or effectively if you delete or disable cookies.

To learn more about how you can manage your cookies, below is a list of useful links that can provide you with more information on how to manage your cookies. However, please remember that by deleting or blocking cookies, some of the features of our Services may not work properly or effectively.

• Google Chrome
• Internet Explorer
• Mozilla Firefox
• Safari (Desktop)
• Safari (Mobile)
• Android Browser

You can learn more and turn off certain third party targeting and advertising cookies by visiting the following third party websites:

• The Interactive Advertising Bureau (US)
• The Interactive Advertising Bureau (EU)
• European Interactive Digital Advertising Alliance (EU)

Additionally, you may manage your communication preferences here.

5. Why do we process your Personal Data?

This section explains for what purposes we use your personal data and outlines the legal bases underlying our usage.

Purpose

Legal basis

Provision of our Services; support. We use your Personal Data, such as your name and email address, for consumer services purposes. This includes, for example, responding to your inquiries.

The legal bases for processing this data are the performance of our contractual obligations; your consent (for example, when you provide Personal Data); compliance with legal obligations; and our legitimate interests. Our legitimate interests in this case are improving our Services, enforcing our policies and protection against fraud and misuse of our Services.

Newsletters. We may use the Personal Data you provided to us for the purpose of sending you newsletters (if you have requested it). You can inform us at any time if you no longer require the newsletter.

The legal bases for processing this data are your consent (for example, when you provide Personal Data); and our legitimate interests. Our legitimate interests in this case is providing our Services, communicating with our clients and subscribers and notifying them of new products and services, as applicable.

Payments. We collect from our third-party payment processors certain information about your payment instruments for the purpose of connecting your payment instrument to your account on our Services, and sending to you statements, invoices, and payment reminders.

The legal bases for processing this data are the performance of our contractual obligations; the protection of our legitimate interests, in this case provision of our Services; and compliance with legal obligations.

6. With whom do we share your data?

We share your Personal Data as described below:

• Partners: We share your information with our partners, such as Google (Google Cloud), Amazon (Amazon Web Service), and Microsoft (Azure) for the purpose of providing the Services.

• Third party advertisers: We may partner with third parties to either display advertising on our Website or to manage our advertising on other websites. Our third party advertisers may use Tracking Technologies to gather information about your activities on our Website and other websites in order to provide you advertising based upon your browsing activities and interests. As noted above, you can use the use of Tracking Technologies on our Website in line with the instructions provided in Section ‎4.

• Compliance with laws and law enforcement entities: We may disclose any data about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect our or a third party’s property and rights, to protect the safety of the public or any person, or to prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical, inappropriate or legally actionable. We also may be required to disclose an individual’s Personal Data in response to a lawful request by public authorities, including meeting national security or law enforcement requirements.

• Merger and acquisitions: We may share your data if we enter into a business transaction such as a merger, acquisition, reorganization, bankruptcy, or sale of some or all of our assets. Any party that acquires our assets as part of such a transaction may continue to use your data in accordance with the terms of this Policy.

7. EU residents

This section addresses the specific rights applying to residents of the EU or residents in other jurisdictions that afford the below rights.

1. Your rights
You may request to:

1. Receive confirmation as to whether or not Personal Data concerning you is being processed, and access your stored Personal Data, together with supplementary information.

2. Receive a copy of Personal Data you directly volunteer to us in a structured, commonly used and machine-readable format.

3. Request rectification of your Personal Data that is in our control.

4. Request erasure of your Personal Data.

5. Object to the processing of Personal Data by us.

6. Request to restrict processing of your Personal Data by us.

7. Lodge a complaint with a supervisory authority.

Please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements. Users outside the EU are welcome to contact us for any questions or requests at the details below.

2. Transfer of data outside the EU
When you fill out a form, or contact us via our “Contact Us” page, we collect the Personal Data you provided to us. This includes your name, email address, company name, country of origin, and any other information you chose to provide to us.

3. Usage information
When you visit our Website, we collect technical information about your interaction with our Services. Such information may include geolocation data, IP address, unique identifiers (e.g., MAC address and UUID) as well as other information which relates to your activity through the Services. We may also utilize Tracking Technologies (defined below), as further described in section 4 below.

4. Payment information
We do not collect or process your full payment information. If you pay for our Services, we will direct you to a third party payment processor. The third party payment processor will only provide us with information regarding the date on which you made the payment, a generic number which is linked to your email address or account (order number), and information about the instrument used (e.g., credit card, debit card, or bank account).

5. Request for Personal Data deletion
If Teroxlab International is requested to access, correct, or remove data by the data controller, we will respond within a reasonable timeframe. Individuals located in any part of the world, who have provided data to Teroxlab International directly via our solution or website and who wish to access, correct, or delete data, may request access by contacting us via email.

8. Our use of Tracking Technologies